Ensure your Spa experience is truly delightful.
What are the spa’s opening hours?
The spa is open from 10am to 7pm.
Should I make a reservation?
Please reserve your desired treatments as soon as possible by visiting or calling the Spa. This allows us to accommodate your schedule.
What if I need to cancel or change my reservation?
We appreciate that plans can change. Please give us a minimum four hours’ notice or a 50% charge applies. Otherwise we will be happy to change your appointment time. Simply contact us as soon as possible.
What should I wear?
This is your time and we want you to enjoy it, so wear what you feel comfortable in. We will give you a sarong and slippers when you arrive. During treatments, our therapists are trained to drape you appropriately.
When should I arrive?
For the perfect start, we suggest you arrive 15 minutes early. This allows for a serene check-in. Please note that your treatments will end on time in order to accommodate the next guests.
Should men shave before a facial?
For best results we recommend that men shave a few hours before their facial.
Can I bring my valuables?
For peace of mind, please leave valuables in the safe deposit box in your room. While we aim to look after your belongings, we cannot assume liability for valuables.
How can I ensure a wonderful spa experience?
Tell us about any special requests or needs you have. We will be delighted to help!
How can I contact the spa?
You may call us on (+62-361) 701605